{"id":263,"date":"2025-06-18T15:54:17","date_gmt":"2025-06-18T15:54:17","guid":{"rendered":"https:\/\/delegatauk.com\/?page_id=263"},"modified":"2025-06-25T13:17:46","modified_gmt":"2025-06-25T13:17:46","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/delegatauk.com\/?page_id=263","title":{"rendered":"TERMS &amp; CONDITIONS"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\"><strong>Pricing<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product prices are shown on our website and include VAT (tax) but not delivery costs.<\/li>\n\n\n\n<li>If VAT changes before we ship your order, we adjust your final price unless you\u2019ve already paid in full.<\/li>\n\n\n\n<li>We charge your payment method when your order is shipped. You own the product once payment is received.<\/li>\n\n\n\n<li>If your payment is late, we may charge interest at 2% above the Bank of England base rate until it\u2019s fully paid.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Product Information<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>DELEGATA LIMITED is not always the manufacturer of the products we sell.<\/li>\n\n\n\n<li>We try to make sure all information and images are correct, but packaging and colours may vary.<\/li>\n\n\n\n<li>We may update products to follow laws or improve them. These changes won\u2019t affect how you use them.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Order Processing &amp; Delivery<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orders are usually processed the same business day if placed before 4PM GMT. Orders after that, or on weekends\/holidays, are processed the next business day.<\/li>\n\n\n\n<li>Delivery options and prices are listed on our website. Delivery costs include VAT.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Delays or Issues Beyond Our Control<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If something outside our control delays your order, we\u2019ll let you know and do our best to reduce the delay.<\/li>\n\n\n\n<li>You can cancel your order if the delay is substantial, and we\u2019ll refund you for items not received.<\/li>\n\n\n\n<li>If we can\u2019t deliver your order at all due to such events, we\u2019ll cancel and refund you.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Order Cancellation Policy<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can cancel your order within 14 days of receiving it.<\/li>\n\n\n\n<li>Contact our Customer Service or email <strong><a>info@delegatauk.com<\/a><\/strong> or write to:<br><em>Flat 3, 1 York Road, Hall Green, Birmingham, B28 8BD<\/em><\/li>\n\n\n\n<li>You must return the product to us (at your cost unless we offered free returns).<\/li>\n\n\n\n<li>Use a reliable delivery service and keep proof of postage.<br>Return to:<br><em>Unit 4, 66 Birch Road East Industrial Estate, Birmingham, B6 7DB<\/em><\/li>\n\n\n\n<li>If the product hasn\u2019t shipped, we refund you within 14 days of your notice.<\/li>\n\n\n\n<li>If returned, we refund within 14 days of receiving it or proof you sent it.<\/li>\n\n\n\n<li>Refunds are issued to the original payment method.<\/li>\n<\/ul>\n\n\n\n<p><strong>Note:<\/strong> If you\u2019ve used or damaged the product, we may reduce or refuse your refund.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Returns Policy<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You have 14 days from delivery to report any issues.<\/li>\n\n\n\n<li>Contact us via the form on our website or email <strong><a>info@delegatauk.com<\/a><\/strong><\/li>\n\n\n\n<li>Describe the issue, and include a photo or video if possible.<\/li>\n\n\n\n<li>If confirmed, we\u2019ll send a prepaid return label and keep you updated throughout the return process.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Warranty<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You\u2019re covered for 12 months against faults not caused by misuse or wear and tear.<\/li>\n\n\n\n<li>Return faulty items using our standard returns process.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Your Legal Rights (UK Consumer Law)<\/strong><\/h3>\n\n\n\n<p>Under the Consumer Rights Act 2015:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Within 30 days<\/strong>: If faulty, you&#8217;re entitled to a refund.<\/li>\n\n\n\n<li><strong>Within 6 months<\/strong>: If repair or replacement fails, you can request a full refund.<\/li>\n\n\n\n<li><strong>Up to 6 years<\/strong>: You may be entitled to a partial refund if the product doesn\u2019t last reasonably long.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Use of Products<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All products are for home or home-office use unless we say otherwise.<\/li>\n\n\n\n<li>Altering products or not following the instructions may void your warranty or return rights.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Customs (International Orders)<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you order from outside mainland UK, you may need to pay import duties or taxes.<\/li>\n\n\n\n<li>You are responsible for these costs.<\/li>\n\n\n\n<li>Customs may inspect your package. You\u2019re considered the importer and must follow local laws.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Ending Our Contract<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We may cancel the contract if you don\u2019t allow delivery within a reasonable time and seek compensation if needed.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Our Responsibility<\/strong><\/h3>\n\n\n\n<p>We\u2019re not responsible for losses that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Are not predictable or were not communicated to us;<\/li>\n\n\n\n<li>Are due to events beyond our control;<\/li>\n\n\n\n<li>You could have avoided by following our instructions;<\/li>\n\n\n\n<li>Are related to business use.<\/li>\n<\/ul>\n\n\n\n<p>We do not limit our responsibility for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fraud, negligence, death, or personal injury caused by us.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Children<\/strong><\/h3>\n\n\n\n<p>We do not sell to anyone under 18. If you\u2019re under 18, you must have a parent or guardian place the order.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Personal Data<\/strong><\/h3>\n\n\n\n<p>We handle your personal information according to our Privacy Policy (available on our website).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Disputes and Complaints<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For complaints, write to the Managing Director at:<br><em>Unit 4, 66 Birch Road East Industrial Estate, Birmingham, B6 7DB<\/em><\/li>\n\n\n\n<li>These terms follow English law. You can take legal action in your local UK court.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Other Terms<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We may transfer our agreement to another business \u2014 you\u2019ll be informed.<\/li>\n\n\n\n<li>This contract is just between you and us.<\/li>\n\n\n\n<li>If any part of these terms is invalid, the rest will still apply.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Pricing Product Information Order Processing &amp; Delivery Delays or Issues Beyond Our Control Order Cancellation Policy Note: If you\u2019ve used or damaged the product, we may reduce or refuse your refund. Returns Policy Warranty Your Legal Rights (UK Consumer Law) Under the Consumer Rights Act 2015: Use of Products Customs (International Orders) Ending Our Contract [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-263","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>TERMS &amp; CONDITIONS - Delegata LTD<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/delegatauk.com\/?page_id=263\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TERMS &amp; CONDITIONS - Delegata LTD\" \/>\n<meta property=\"og:description\" content=\"Pricing Product Information Order Processing &amp; Delivery Delays or Issues Beyond Our Control Order Cancellation Policy Note: If you\u2019ve used or damaged the product, we may reduce or refuse your refund. Returns Policy Warranty Your Legal Rights (UK Consumer Law) Under the Consumer Rights Act 2015: Use of Products Customs (International Orders) Ending Our Contract [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/delegatauk.com\/?page_id=263\" \/>\n<meta property=\"og:site_name\" content=\"Delegata LTD\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-25T13:17:46+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/delegatauk.com\/?page_id=263\",\"url\":\"https:\/\/delegatauk.com\/?page_id=263\",\"name\":\"TERMS &amp; CONDITIONS - Delegata LTD\",\"isPartOf\":{\"@id\":\"https:\/\/delegatauk.com\/#website\"},\"datePublished\":\"2025-06-18T15:54:17+00:00\",\"dateModified\":\"2025-06-25T13:17:46+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/delegatauk.com\/?page_id=263#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/delegatauk.com\/?page_id=263\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/delegatauk.com\/?page_id=263#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/delegatauk.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"TERMS &amp; CONDITIONS\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/delegatauk.com\/#website\",\"url\":\"https:\/\/delegatauk.com\/\",\"name\":\"Delegata LTD\",\"description\":\"Garden Supplies\",\"publisher\":{\"@id\":\"https:\/\/delegatauk.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/delegatauk.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/delegatauk.com\/#organization\",\"name\":\"Delegata LTD\",\"url\":\"https:\/\/delegatauk.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/delegatauk.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/delegatauk.com\/wp-content\/uploads\/2024\/08\/1-removebg-preview.png\",\"contentUrl\":\"https:\/\/delegatauk.com\/wp-content\/uploads\/2024\/08\/1-removebg-preview.png\",\"width\":478,\"height\":150,\"caption\":\"Delegata LTD\"},\"image\":{\"@id\":\"https:\/\/delegatauk.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"TERMS &amp; CONDITIONS - Delegata LTD","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/delegatauk.com\/?page_id=263","og_locale":"en_US","og_type":"article","og_title":"TERMS &amp; CONDITIONS - Delegata LTD","og_description":"Pricing Product Information Order Processing &amp; Delivery Delays or Issues Beyond Our Control Order Cancellation Policy Note: If you\u2019ve used or damaged the product, we may reduce or refuse your refund. Returns Policy Warranty Your Legal Rights (UK Consumer Law) Under the Consumer Rights Act 2015: Use of Products Customs (International Orders) Ending Our Contract [&hellip;]","og_url":"https:\/\/delegatauk.com\/?page_id=263","og_site_name":"Delegata LTD","article_modified_time":"2025-06-25T13:17:46+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/delegatauk.com\/?page_id=263","url":"https:\/\/delegatauk.com\/?page_id=263","name":"TERMS &amp; CONDITIONS - Delegata LTD","isPartOf":{"@id":"https:\/\/delegatauk.com\/#website"},"datePublished":"2025-06-18T15:54:17+00:00","dateModified":"2025-06-25T13:17:46+00:00","breadcrumb":{"@id":"https:\/\/delegatauk.com\/?page_id=263#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/delegatauk.com\/?page_id=263"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/delegatauk.com\/?page_id=263#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/delegatauk.com\/"},{"@type":"ListItem","position":2,"name":"TERMS &amp; CONDITIONS"}]},{"@type":"WebSite","@id":"https:\/\/delegatauk.com\/#website","url":"https:\/\/delegatauk.com\/","name":"Delegata LTD","description":"Garden Supplies","publisher":{"@id":"https:\/\/delegatauk.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/delegatauk.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/delegatauk.com\/#organization","name":"Delegata LTD","url":"https:\/\/delegatauk.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/delegatauk.com\/#\/schema\/logo\/image\/","url":"https:\/\/delegatauk.com\/wp-content\/uploads\/2024\/08\/1-removebg-preview.png","contentUrl":"https:\/\/delegatauk.com\/wp-content\/uploads\/2024\/08\/1-removebg-preview.png","width":478,"height":150,"caption":"Delegata LTD"},"image":{"@id":"https:\/\/delegatauk.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/delegatauk.com\/index.php?rest_route=\/wp\/v2\/pages\/263","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/delegatauk.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/delegatauk.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/delegatauk.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/delegatauk.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=263"}],"version-history":[{"count":2,"href":"https:\/\/delegatauk.com\/index.php?rest_route=\/wp\/v2\/pages\/263\/revisions"}],"predecessor-version":[{"id":284,"href":"https:\/\/delegatauk.com\/index.php?rest_route=\/wp\/v2\/pages\/263\/revisions\/284"}],"wp:attachment":[{"href":"https:\/\/delegatauk.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=263"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}